Privacy policy

InnoHealth Systems LLC ("we," "us," or "our") operates cadarafoot.com and the Cadara Foot™ store (together, the "Services"). This policy describes how we collect, use, and share personal information when you visit the site, place an order, contact us, or otherwise interact with the Services. Purchases are processed through our Shopify-powered store at innohealthsystems.com.

Information we collect

Depending on how you interact with the Services, we may collect:

• Contact details — name, address, phone number, and email.
• Order information — billing and shipping address, payment confirmation, and items purchased. Payment details are processed by our payment processors; we do not store full card numbers.
• Account and communication information — messages you send us, support requests, and newsletter preferences.
• Device and usage information — IP address, browser and device characteristics, and how you navigate the Services, collected through cookies and similar technologies.

How we use your information

• Providing the Services — fulfilling orders, processing payments, arranging shipping, and managing your account.
• Marketing and communications — sending product updates, surgeon training resources, and promotional messages you can opt out of at any time.
• Security and fraud prevention — detecting and preventing fraudulent or malicious activity.
• Legal compliance — meeting our legal obligations and responding to lawful requests.
• Improving the Services — understanding how visitors use the site so we can make it better.

How we share personal information

We share personal information with service providers who help us operate: Shopify (our commerce platform), payment processors, shipping and fulfillment partners, marketing platforms, and analytics providers. We may also disclose information to comply with applicable law, to enforce our terms, or to protect the rights and safety of our customers and business. We do not sell your personal information in the ordinary sense of the word.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a portable copy of the personal information we hold about you, and to opt out of targeted advertising. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights.

International transfers

We may transfer, store, and process your information outside the country you live in, including in the United States. Where required — for example, for transfers out of Europe — we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

Cookies

We use cookies and similar technologies to keep the site working, remember your preferences (like your theme choice), and understand site usage. You can control cookies through your browser settings; disabling them may affect parts of the Services.

Data retention

We keep personal information only as long as needed for the purposes described above — for example, order records are retained to meet tax, accounting, and warranty obligations.

Changes to this policy

We may update this policy from time to time. The effective date above reflects the latest revision; material changes will be posted on this page.

Contact us

Questions or requests about your personal information:

InnoHealth Systems LLC
310 Ellington Ave E, Garden City, NY 11530, US
admin@innohealthsystems.com